Before starting the enrollment process, make sure that you have a strong WIFI or cell service connection. Interruptions in service may delay the enrollment process. Follow the instructions within your digital wallet application to enroll your Centinel Bank debit card. Each wallet provider maintains specific instructions to complete the enrollment process. 

What Can I expect when I enroll my debit card in my digital wallet?

• Calling (575)758-6700 and a Customer Support Specialist will assist with the final steps of the activation process. 
• Receiving a text or email - you will receive a code that will need to be entered into the digital wallet to complete the activation process. 
  

To use a digital wallet, users must unlock the wallet app using facial recognition, fingerprint identification, or a PIN code, and then select the stored payment method they want to use. For online purchases, customers will continue through the business’s check-out process once they’ve engaged their mobile wallet of choice and selected the payment method stored within the wallet that they want to use for that purchase. When conducting a transaction in person, users will unlock their device, select their payment method, and then hold their device close to the card reader.

Digital wallets are generally considered safer than using a physical debit or credit card.  Digital wallets use a process called tokenization. Here’s how it works: Instead of sending a customer’s actual credit or debit card number, the digital wallet generates a one-time code—called a token—made up of random numbers and sends that to the card reader instead. In the event there’s a data breach with the business or payment processor, any payments that were processed with digital wallets will be safer than other card payments, since no card numbers were used. Additionally, digital wallet apps almost always require extra security measures, like face recognition or a PIN number, before they’ll even initiate a payment.

While the popularity of digital wallets has increased dramatically in recent years, not all brick-and-mortar retailers accept digital payments. The easiest way to tell if contactless payments are accepted is to look for a sideways wifi signal logo near the checkout area.

To enroll your card into your digital wallet a strong WIFI or Cellular Data connection is required; once the card is enrolled and activated in the digital wallet purchases at a physical location do not require a WIFI connection or Cellular Data. Purchases being made online through the device that maintains the digital wallet will require a connection to WIFI or Cellular Data 

Centinel Bank does not charge fees for enrolling or using your debit card within a digital wallet platform. 

Terms and Conditions will be acknowledged by the customer at the time of enrollment, outlining general terms of usage, responsibilities of the customer, the bank and the wallet provider. 

Pursuant to MasterCard requirements, a digital wallet provider must deliver a physical disclosure specific to the wallet provider the customer is utilizing.